Payment Policy
One-time payments only. You are charged in US dollars when you place the order. There are no subscriptions, hidden fees, or charges after checkout.
Accepted methods
The payment methods available to you are shown at checkout and by the icons in the footer. Those are the only ones we accept. We do not take checks, bank transfers, or payment by email.
When you are charged
| Event | What happens on your card |
|---|---|
| You place the order | The full amount, covering the item, shipping, and sales tax, is charged |
| We cancel before printing | The full amount is refunded within 2 business days |
| You return an item | Refund to the same card within 7 business days after your return arrives at our returns center |
Sales tax
Sales tax is calculated at checkout from your shipping address and shown before you pay. We collect it where the law requires us to.
Authorization holds
If a payment fails or you leave during checkout, your bank may show a pending hold for a few days. That is a hold, not a charge. It drops off on its own.
Card security
Payments are processed by third-party payment providers that maintain PCI DSS compliance. The site uses HTTPS with TLS encryption. We never see or store your full card number.
Statement descriptor
The charge appears on your statement under the store name shown at checkout, which may carry the payment processor's prefix. If you do not recognize a charge, email support@silkcrowns.com with the date and amount before you dispute it with your bank. We answer within 1 business day.
Pricing errors
If we find a pricing error on an order you already placed, we email you before printing. You choose the corrected price or a full refund.
Common Questions
How long does shipping take, and what does it cost?
How long does shipping take, and what does it cost?
Shipping is free on every US order, with no minimum. Orders are dispatched within 1–3 business days and typically arrive 3–7 business days after that, so most orders land within 10 business days of ordering. We currently ship within the United States only. Full details on our Shipping info page.
How can I track my order?
How can I track my order?
Once your order ships you'll get a confirmation email with a tracking number and link. Tracking can take 24–72 hours to go live after dispatch — if it is still blank after that, email us and we'll chase the carrier.
What is your return policy?
What is your return policy?
30 days to return from delivery. If a lamp does not light, flickers, or has a fault in the socket, switch or cord, tell us within 30 days and we replace it or refund you. Candles, decor and kitchen items can also be returned within 30 days if unused and in their original packaging. See our Return & Refund page.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Email us within 7 days of delivery with photos of the item and its packaging, and we'll arrange a replacement or refund and cover the shipping.
What payment methods do you accept?
What payment methods do you accept?
Major credit and debit cards and PayPal. The exact options available to you are shown at checkout. All transactions are encrypted, and we never see or store your card details. More on our Payment method page.
