Do Not Sell or Share My Personal Information
You can opt out of the sale or sharing of your personal information for targeted advertising in 2 ways. We do not ask for ID, and we do not treat you differently for opting out.
- Turn on Global Privacy Control (GPC) in your browser. We treat the signal as an opt-out for that browser and device automatically.
- Email support@silkcrowns.com with the subject "Do not sell or share" from the email address you use with us. We apply the opt-out to your account and confirm within 15 days.
What this covers
Advertising and analytics cookies that let ad platforms match your visit to your profile on their service. Opting out does not stop us from processing your order, emailing you about it, or keeping records the law requires.
Other rights
Residents of California and several other states can also ask what personal information we hold, ask us to delete it, or correct it. Email support@silkcrowns.com. We respond within 45 days.
Appeals
If we deny a request, reply to our response and say you want to appeal. The owner of the company reviews it and answers within 45 days. You may also contact your state Attorney General.
Full details are in our Privacy Policy.
Common Questions
How long does shipping take, and what does it cost?
How long does shipping take, and what does it cost?
Shipping is free on every US order, with no minimum. Orders are dispatched within 1–3 business days and typically arrive 3–7 business days after that, so most orders land within 10 business days of ordering. We currently ship within the United States only. Full details on our Shipping info page.
How can I track my order?
How can I track my order?
Once your order ships you'll get a confirmation email with a tracking number and link. Tracking can take 24–72 hours to go live after dispatch — if it is still blank after that, email us and we'll chase the carrier.
What is your return policy?
What is your return policy?
30 days to return from delivery. If a lamp does not light, flickers, or has a fault in the socket, switch or cord, tell us within 30 days and we replace it or refund you. Candles, decor and kitchen items can also be returned within 30 days if unused and in their original packaging. See our Return & Refund page.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Email us within 7 days of delivery with photos of the item and its packaging, and we'll arrange a replacement or refund and cover the shipping.
What payment methods do you accept?
What payment methods do you accept?
Major credit and debit cards and PayPal. The exact options available to you are shown at checkout. All transactions are encrypted, and we never see or store your card details. More on our Payment method page.
